How Airfrov works

• Role of a Traveller
• What are Requests
• What are Recommendations
• What are Pre-orders
• In which countries/cities does Airfrov operate

Fulfilling requests

• Delivering of Tins / Milk Tins
• Do I need to pay to be a Traveller
• How to fulfil a request
• How and when will I get paid
• Changing the price after deposit has been made
• Can Requesters ship parcels to my overseas address

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Delivery Methods for Requests

• Park N Parcel
• Traveller's Own Fleet
• Meet Up with Requesters
• Drop-off at Airfrov

Hosting Pre-orders on Airfrov

• Who can host Pre-Orders
• How to host a Pre-Order
• Things to note before hosting Pre-order
• Is there a fee for hosting Pre-order
• How and when will I get paid
• Positioning your pre-order listing for success

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Traveller Status and Delivery Rate

• What are Verified and Super Travellers
• Benefits of Verified & Super Travellers
• How to become Verified or Super Travellers
• Evaluation of Verified & Super Traveller
• What is a delivery rate
• Update to the Terms & Conditions

Payments

• Responsibility for Goods and Service Tax ("GST") declaration
• Do I need to pay to be a Traveller
• How and when will I get paid

Disputes Resolution

• Dispute resolutions

Other matters

• Prohibited Listings
• How do I change my Airfrov username or registered email address
• Inappropriate listings & user behaviours, and how to report them
• There is a problem with the app