How Airfrov works

• Role of a Traveller
• What are Requests
• What are Recommendations
• What are Sprees
• In which countries/cities does Airfrov operate

Fulfilling for requests

• How to fulfil a request
• How and when will I get paid
• Changing the price after deposit has been made
• Can Requesters ship parcels to my overseas address
• Requester wants to cancel request
• Will I be penalised if I cancel a request

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Hosting Sprees on Airfrov

• Who can host Sprees
• How to host a Spree
• How does Spree courier option work
• Things to note before hosting Sprees
• Positioning your Spree listing for success
• Is there a fee for hosting sprees

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Traveller Status and Delivery Rate

• What are Verified and Super Travellers
• Benefits of Verified and Super Travellers
• How to become Verified or Super Traveller
• What is a delivery rate

Payments

• Responsibility for Goods and Service Tax ("GST") declaration
• How much will Airfrov charge me
• How and when will I get paid

Disputes Resolution

• How Airfrov will resolve disputes
• Dispute resolutions

Other matters

• Prohibited Listings
• How do I change my Airfrov username or registered email address
• Inappropriate listings & user behaviours, and how to report them
• There is a problem with the app