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  1. Airfrov
  2. As a Requester

How Airfrov works

  • How to shop using Airfrov
  • What can I buy on Airfrov
  • How much does Airfrov charge for the service
  • How do I pay the Traveller
  • Is my deposit safe
  • Can I talk to the Traveller
See all 7 articles

Requests

  • How to post request
  • Is there a minimum transaction fee
  • How much should I pay
  • Can I edit my request after placing the deposit
  • How do I collect my item from the Traveller
  • When should I collect my item
See all 9 articles

Pre-Orders

  • What are Pre-orders
  • How to participate in a Pre-orders
  • Can I change my Pre-orders' order
  • Can I or the traveller cancel my Pre-orders' order

About my traveller

  • Can I trust the Traveller
  • What are Verified and Super Travellers
  • What is a delivery rate

Collection of items

  • Locate and contact us
  • Can someone collect on my behalf
  • How to use Park N Parcel
  • Courier delivery of requests
  • Meet up with Traveller

Airfrov Credits and Payments

  • How to earn and use Airfrov Credits
  • Will my Airfrov Credits expire?
  • Issues with Airfrov Wallet
  • My transaction was cancelled. Will my Airfrov Credits used be refunded?

Refunds and Disputes

  • Dispute for Requests on Tins
  • How to raise a dispute
  • How Airfrov will resolve disputes
  • I don't want the item any more
  • Traveller cancelled my request/order
  • Traveller is not responding to me
See all 11 articles

Other matters

  • How do I change my Airfrov username or registered email address
  • Inappropriate listings & user behaviours, and how to report them
  • Prohibited listings
  • How do I report a bug on the Airfrov website or app
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