How Airfrov works

• How to shop using Airfrov
• What can I buy on Airfrov
• How much does Airfrov charge for the service
• How do I pay the Traveller
• Is my deposit safe
• Can I talk to the Traveller

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Requests

• How to post request
• Is there a minimum transaction fee
• How much should I pay
• Can I edit my request after placing the deposit
• How do I collect my item from the Traveller
• When should I collect my item

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Pre-Orders

• What are Pre-orders
• How to participate in a Pre-orders
• Can I change my Pre-orders' order
• Can I or the traveller cancel my Pre-orders' order

About my traveller

• Can I trust the Traveller
• What are Verified and Super Travellers
• What is a delivery rate

Collection of items

• Locate and contact us
• Can someone collect on my behalf
• How to use Park N Parcel
• Courier delivery of requests
• Meet up with Traveller

Airfrov Credits and Payments

• How to earn and use Airfrov Credits
• Will my Airfrov Credits expire?
• Issues with Airfrov Wallet
• My transaction was cancelled. Will my Airfrov Credits used be refunded?

Refunds and Disputes

• How to raise a dispute
• How Airfrov will resolve disputes
• I don't want the item any more
• Traveller cancelled my request/order
• Traveller is not responding to me
• Traveller purchased the wrong item

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Other matters

• How do I change my Airfrov username or registered email address
• Inappropriate listings & user behaviours, and how to report them
• Prohibited listings
• How do I report a bug on the Airfrov website or app