Requesters are encouraged to liaise closely with their travellers for requests on Tins material such as Milk Tins or Condensed Milk Tins. Do ask your Travellers for photos on the condition of the Tins when they dropped off the item.
If the Tins are found to be dented with dents no bigger than the size of a Singapore 20 cents coin, it will not be considered as dented and any dispute raised may be disregarded. However, we understand that each case is unique and will be judged on a case-by-case basis.
For Milk tins, we would like to encourage all users who are ordering milk powder through our site to also consider the time and effort spent transporting these tins from overseas. Some dents are bound to happen during transportation to and fro airports especially if you are buying in bulk. The tins are merely a container to protect the milk powder and slight dents may not compromise the integrity of the powder.
What to do when requesting for Tins item?
1. When posting a request on Tins item (Milk Tins), do tick the 'Fragile' option as Tins can be easily dented.
2. If the 'Fragile' option is not ticked, Requesters will have to bear all costs even if the tins are dented. Any disputes raised with regards to the dent will not be eligible for insurance claims.
What to do if items are dented?
1. Do not throw the original packaging when you received the item. Take photos of the item and the packaging (how it's supposed to be like when you first received it) and dropped us an email at email@example.com. We will then proceed to do an investigation and how to resolve the issue if both parties are unwilling to come to a final decision.
2. Do raise a dispute for this request on the app itself so that payment will not be released automatically after 7 days from Traveller's dropped off date.