2.3 Airfrov's assurance - the safety of your deposit

When the requester places the deposit for his/her request, it is held securely by Airfrov in escrow (i.e. the deposit is not immediately passed to the traveller). 

The requester’s deposit is only released when he/she acknowledges that he/she has received the requested-for item in good order. 

Should the traveller not deliver the item within 7 days of his/her return date and remains uncontactable, Airfrov can proceed with a full refund (including service fees).