3.6 If a traveller cancels the delivery of my request, how and by when will I receive my refund?

When a traveller cancels the transaction, an automatic full refund (including service fee) is processed back into the original method of payment. If successful, a refund confirmation email is sent to your Airfrov-registered email address.

For deposits paid via credit card, the refund will be settled by your bank within 3-4 working days. If the cancellation was made within 24 hours of the deposit, the initial deposit will be voided (i.e. no deduction will appear on your credit card balance).

For deposits made via debit card, any refunds or voided transactions will only be reflected after 7-10 working days.