6.5 Procedure for item returns

For any item returns, a preliminary dispute is to be raised with Airfrov first. The company will conduct a cursory check of the matter to decide whether a return is warranted.

If approved, please self-deposit the Airfrov Collection Centre or post / courier the items to 36 Purvis Street #02-15 Singapore 188613 (Talib Centre Office & Apartments).

Costs for postage / courier service is borne by the sender (i.e. requester). Airfrov’s 3rd-party logistics partners may be engaged, however the applicable delivery fee of SGD 7 to SGD 20 (depending on item) will be charged to the requester.

Airfrov bears no responsibility for items lost in transit, and thus suggests that a trackable postal or courier service be used for returns.

The requester will be notified once Airfrov has received the returned item. Airfrov will thereafter conduct a full inspection of the item, as well as the matter, before ascertaining whether a refund or exchange may be made.

If the returned item has been opened, shows signs of obvious use, has been damaged whilst in the requester’s possession, is not in its original state or condition, and/or is missing parts, the return claim will be rejected.

Airfrov will not be able to assist should there be any disputes raised after the payment is released to the traveller. For items that are not acknowledged within 7 days of delivery by the traveller, Airfrov will release payment on the requester’s behalf. After this 7-day window, Airfrov will be unable to assist should any dispute arise.