For any other disputes, please email firstname.lastname@example.org with the following details:
- Airfrov username
- Request number
- Mobile contact no.
- Description of dispute
Each dispute claim will be handled on a case-by-case basis.
Please ensure that all communication is carried out on the Airfrov platform. External forms of communication will hinder the company’s visibility over the matter.
Airfrov will not be able to assist should there be any disputes raised after the payment is released to the traveller. For items that are not acknowledged within 7 days of the traveller’s delivery, Airfrov will release payment on the requester’s behalf. After this 7-day window, Airfrov will be unable to assist should any dispute arise.