If payment for a request was made using Airfrov Wallet (i.e. bank transfer), refunds will immediately be processed back into your Airfrov Wallet. You may then choose to keep the funds in your wallet for your next purchase, or withdraw them back to your bank account. The minimum withdrawal amount is SGD$10.
Deposit not reflected in Airfrov Wallet
Deposits made via bank transfer may take up to 10 minutes to be reflected in the Airfrov Wallet. In the rare event that the amount is not reflected in your wallet by the end of the day, stay calm and proceed with just 2 simple steps:
- Take a screenshot of the bank transfer via your iBanking app. (For ATM transfers, a photo of the transfer receipt will be required.)
- Fill up and submit the form HERE.
It may take up to 1 business day for the funds to be credited into your Airfrov Wallet. If you still face issues after submitting the form above, please contact Airfrov Support.