Indicated at the top of the request page is a status tracker to show the progress of your request. Once it is Pending Acknowledgement, it means that your traveller has dispatched your item.
Park N Parcel:
Meet up with Traveller:
Communicate with your traveller on the confirmed time and location of meet up. Dropping a confirmation text prior to the meet up itself would go a long way in ensuring a smooth transaction!
Self-collection from Airfrov Collection Centre:
Simply head down to the Collection Centre during our opening hours once you see that the traveller has dispatched your item.
Airfrov will release the payment to the traveller if it item remains uncollected 7 days after the traveller delivers.
Airfrov will not attend to any disputes in relation to the item beyond this 7-day collection window, as payment has been released.
Disposal of uncollected items
Any items uncollected at the Airfrov Collection Centre 14 days after delivery by the traveller will be disposed of.
If you require an extension for the collection, please contact Airfrov within the 14-day period.