If a traveller isn’t responding to your messages, you may reach out to Airfrov for assistance. We will attempt to reach out to the traveller on your behalf.
Do allow the traveller 48 hours to respond if he/she is overseas as he/she may be subjected to limited mobile data and/or Wi-Fi access.
If there is no response from the traveller within 5 days of the return date, please inform Airfrov. The company may cancel the transaction and proceed with a full refund (including service fee) from the 8th day onwards.
For example, if the traveller’s return date is 10 December, but does not respond or deliver the items by 17 December, Airfrov may proceed with a refund from 18 December onwards.