When a traveller cancels the transaction, an automatic full refund (including service fee and credits used, if any) is processed back into the original method of payment. If successful, a refund confirmation email is sent to your Airfrov-registered email address. Actual refund may take up to 3-10 days to be reflected in your statements, depending on bank and mode of payment.
For deposits paid via credit card, the refund will be settled by your bank within 3-4 working days. If the cancellation was made within 24 hours of the deposit, the initial deposit will be voided (i.e. no deduction will appear on your credit card balance).
If you do not see your refund after a suspiciously long time, please contact Airfrov for further assistance.